FAQ
All your questions, our answers — made easy 💛
Orders & Payments
When will my order be shipped?
We carefully prepare your order within 1 to 2 business days. You will receive an email as soon as it leaves our warehouse.
What payment methods do you accept?
We accept payments by credit card, Visa, MasterCard, Maestro, Bancontact, PayPal, Apple Pay, Google Pay and Marlie gift cards.
Can I change or cancel my order?
If your order hasn't shipped yet, please contact us promptly at hello@marlie-kids.com—we'll do our best to help.
Deliveries
What are the delivery times?
Delivery times vary depending on the destination country (on average 2 to 5 working days).
👉 Check out all the details here
Do you ship internationally?
Yes 🌍 We deliver to several European countries: France, Belgium, Luxembourg, Netherlands, Germany, Spain, Portugal, Italy, Switzerland, and more.
How do I track my order?
A tracking link will be emailed to you upon shipment. You can also find it in the “Orders” section of your customer account.
Returns & Refunds
How to make a return?
It's simple 💛
Simply complete our online return form:
👉 Access the return form
How long do I have to return an item?
You have 14 days after delivery to make your request. Items must be unworn, unwashed, and with their original tags.
👉 See full return conditions
When will I be reimbursed?
Upon receipt and validation of your return by our teams, your refund will be processed within 5 to 10 working days .
Products & Sizes
How to choose the right size?
Each product sheet includes a size guide to help you find the perfect fit for your child.
And if you are unsure, our team will be happy to advise you 💌
Need help?
How to contact you?
Our team is here to help you with pleasure 📩 hello@marlie-kids.com