Returns

You can return your items if they do not suit you, under certain conditions.

Return conditions

• The return request must be made within 14 days of delivery (home or relay point).
  
• The return package must also be dropped off at a relay point of the carrier indicated within the same time frame.
  
• Items must be: unworn, unwashed, undamaged, unworn, and with their original tags.
  

Any product that does not meet these conditions will be considered non-compliant and cannot be refunded.

Return procedure

You can start your request directly here: 👉 access the return form

1. Log in to your customer account.
2. Go to "Orders" and select the relevant order.
3. Click on “Return my order”.
4. Fill out the form

• Choose the items to return.
• Add a reason for return for each item (and, if necessary, a message or photo).
• Select your preference: voucher or refund*.
• Validate the request.

You will receive a confirmation email with the return label and instructions.

*If a voucher or gift card was used at checkout, the refund will be made to it first.

Return shipping

• The return is at the customer's expense, via the same carrier as the initial order.
  
• The return address is already pre-encoded on the provided label.
  
• If the original packaging is damaged, you can use sturdy packaging of your choice.

If you have any problems, please contact our customer service: hello@marlie-kids.com